Retail store

Retail Omnichannel

Integrated POS, inventory, and online storefront for a seamless customer journey.

Client Overview

Industry: Retail | Region: East Africa | Size: 24 stores | Scope: 5 months

A premium lifestyle brand expanding into e-commerce while managing complex store inventory and promotions.

The Challenge

Inventory mismatch: Store stock didn’t match online availability
Disconnected POS: Promotions and pricing were inconsistent
Order delays: Manual order routing slowed fulfillment
Low visibility: Limited insight into best-selling items
Returns handling: No unified process across channels

Solution

We delivered a unified omnichannel architecture:

POS integration: Real-time price and promotion sync
Inventory hub: Centralized stock ledger across stores
Order management: Automated routing by location and SLA
Customer profiles: Loyalty and purchase history integration
Analytics: Channel performance dashboards by region

Change rollout: Staged launch with pilot stores and training.

Results

30%

Fewer Stockouts

25%

Faster Fulfillment

18%

Online Revenue Lift

4.6★

Customer Rating

Technology Stack

Odoo POS Shopify PostgreSQL Node.js API Power BI Docker

Learnings & Best Practices

Inventory accuracy: Daily cycle counts improved trust
Promo governance: Unified pricing rules prevented drift
Customer journey mapping: Reduced friction across channels
Store enablement: Hands-on training improved adoption

Client quote: "Customers now buy online and pick up in store without friction. Our teams finally share one view of inventory."

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